The support system at support.lumagaizen.com has now been migrated, and is implemented into the billing panel. So support.lumagaizen.com no longer exists, and all of the information and tickets have been merged with this system.
Unfortunately, if you didn't have a user with this current billing panel before the migration, your tickets have been deleted unless you had more than 1 ticket.
Fortunately, these tickets can be recovered, if you create a user in this panel in the next 30 days.
You can do that at the following link (https://billing.imjake.me/register.php)
Thanks, and sorry for any confusion.
Thursday, July 21, 2016